Privacy Policy Overview
Committed to protecting your personal information and privacy
Introduction to Our Privacy Approach
This Privacy Policy outlines how we collect, use, and safeguard your personal data when you engage with Marcivorylan’s services. We follow legal requirements and industry best practices for clients in South Africa.
By using marcivorylan.com, you acknowledge and consent to the data practices described below, including future updates. Please read carefully to understand how your information is handled.
Personal Data We Collect
We collect information you provide voluntarily, such as contact details, and information automatically generated through your website interactions, helping us refine our services.
Information You Provide Directly
- • Name and contact details submitted via forms or emails
- • Appointment or booking requests and feedback
- • Preferences shared regarding services and scheduling
- • Questions or complaints emailed or sent through our website
- • Surveys or voluntary information for service improvements
Information Collected Automatically
- • Browser type, device model, and operating system
- • Referral and exit pages when you visit our site
- • Usage data such as navigation and click behaviour
- • Anonymous location or IP address data
- • Cookies and similar tracking technologies
How We Use Your Information
Data is used to provide requested services, respond to inquiries, schedule visits, optimise website experience, and inform you of relevant updates or changes.
- • Responding to your requests, bookings, or queries
- • Organising and confirming garden service appointments
- • Improving website usability and features
- • Analysing user trends for service enhancement
- • Keeping you informed about schedule updates or changes
- • Ensuring client safety and service quality
- • Complying with legal requirements and policies
Our Privacy Commitment: We are committed to maintaining confidentiality, applying the latest protections to secure your personal data and only sharing with authorised team members as necessary for service delivery.
Who May Access or Receive Your Data
Personal data may be shared with authorised service providers or partners only as required to fulfil services, maintain the website, or comply with regulations.
Our Service Providers
Trusted third-party partners may be engaged for booking software, communication support, or web hosting, under strict confidentiality obligations.
Legal Requirements
We may disclose data to comply with legal or regulatory requirements applicable in South Africa.
Anonymous Usage Data
Statistics used for improvements are aggregated and do not identify individuals.
Your Rights and Choices
You have the right to access, update, or request deletion of your data, as well as other rights outlined here. Requests may be made through our contact details.
- • View data we hold about you on request
- • Ask for correction of inaccurate information
- • Request deletion of personal information
- • Request transfer of your data to another service
- • Object to some data processing activities
- • Request we limit how we use your information
For exercising these rights or more information, contact us using the details below. We will respond in accordance with applicable laws.
How We Safeguard Information
We employ a variety of technical and organisational security measures to protect your personal data against unauthorised access, misuse, or disclosure.
Technical Security Safeguards
- • Website encryption with SSL for data in transit
- • Frequent updates of security software and firewalls
- • Access restrictions for confidential data
- • Automated security scans to identify risks
Organisational Data Protections
- • Regular privacy training for all employees
- • Limited access to personal information only as needed
- • Strict password and access management policies
- • Internal procedures for reporting incidents quickly
How Long Your Data Is Kept
We retain your personal data only as long as necessary to render services and meet legal obligations, after which data is securely deleted or anonymised.
- • Account or profile data held while service is active
- • Service preferences kept for ongoing care
- • Stored as required for continued correspondence
- • Minimal billing data kept per legal rules
- • Kept with explicit consent, can be opted out
Retention timelines are subject to reviews based on new regulations and best practices.
International Data Transfers
Your data may be stored or processed outside South Africa in compliance with applicable legislation, using appropriate data protection agreements.
- • Secure hosting partners meeting privacy laws
- • Data sharing only with trusted vendors for tasks
- • Transfers reviewed for regulatory compliance
- • Standard contractual clauses applied as needed
Our Use of Cookies
Cookies help personalise your experience, track preferences, and optimise website functionality, subject to your consent and browser settings.
Cookie Types We Use
- • Enable site functions like forms and secure logins
- • Help monitor site performance and issues
- • Remember past settings to improve your visit
- • Deliver features such as chat or scheduling
You may manage or block cookies via browser settings, which may impact certain features.
Changes to This Policy
We may update our Privacy Policy periodically. Revisions will be posted on this page with the date of the latest update.
- • Notice posted on our website
- • Email alerts to registered users where applicable
- • Highlighted changes for major updates
- • Opportunities to ask questions about revisions
Continued use of our site means acceptance of new terms.
Contact for Privacy Queries
For questions, data requests, or concerns, contact us using these details.
Marcivorylan
155 West Street, Sandton, Johannesburg 2196 South Africa
Phone: +27576033384
Email: content@marcivorylan.com
Policy last revised on December 20, 2025
Effective as of December 20, 2025